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Terms and Conditions

General Information

  • Rasa Beauty is Rasa Beauty, 42 Willow Way, Wisbech, PE13 2SY

  • The “client” is the person who has requested a treatment or product from Rasa Beauty.

  • The “treatment” will be the service that Rasa Beauty offers to supply to the client.

  • The “product” will mean any goods that Rasa Beauty have agreed to supply to the client.

  • The “price” shall be the amount provided by Rasa Beauty at the point of order. If the original order is subsequently amended, it will be the figure for the amended order.

  • These terms and conditions will represent the whole of the agreement for provision of treatments or products to the client.


Disclosure

To safely provide the treatment, and if necessary supply products, the client will be requested to supply certain information in writing before anything is done. This information must be provided completely and accurately by the client as it will be relied upon by Rasa Beauty.


Medical

  1. It is essential that the client makes full and accurate disclosure of any medical conditions, as some treatments are not suitable for those with certain conditions. Unless proper information is supplied by the client, the proper advice, treatments or products cannot be given or supplied to them.

  2. If the client has any concerns about their current state of health they must consult their GP before booking any appointment. Conditions where a consultation with a GP is essential include but are not restricted to:

    • Heart and Circulatory Problems

    • High or Low Blood Pressure

    • Diabetes

    • Epilepsy

    • Migraines, dizziness or fainting spells

    • Deep Vein Thrombosis (DVT)

    • Cancer

    • Surgery within the previous six months

    • Use of prescription drugs that affect the person’s ability to react to heat

  3. Rasa Beauty will not provide treatment to anyone with an infectious disease or skin condition. If in doubt the client must consult their GP.

  4. Essential oils are often used in treatments and the client must fully disclose any allergies prior to arrival, in order for staff to ascertain if they can safely proceed.

  5. Any serious conditions must be disclosed before the day of the appointment for the treatment. Some treatments can be adapted for these conditions but only if prior notice is given by the client. Management will be pleased to discuss any concerns with a client in confidence, preferably before an appointment is made.

  6. Staff are always available to discuss any concerns regarding any medical conditions or possible medical conditions, and it is for the client to make full disclosure and act on any advice given.

  7. If medical information is provided on the registration form, the client must provide their consent for the data to be retained by Rasa Beauty as otherwise, no treatment or products can be supplied, and Rasa Beauty will have no liability to the client. Such consent will initially be obtained when the client signs the registration form.


Disabilities

If a client has a disability or any care requirements, they must inform Rasa Beauty at the time of booking and upon arrival for the appointment. This is necessary to ensure any possible adaptions can be made to ensure that the client can safely enjoy their treatment as far as is possible.


Provision of the Treatments

  1. The treatments and their outcomes are advertised to the client in good faith and will be supplied with reasonable care and skill. However, no particular result is guaranteed unless put in writing by Rasa Beauty directly to the client.

  2. Rasa Beauty reserve the right to make adjustments (to include a change of time and/or date) and if necessary provide a similar treatment or products of similar value, to those advertised if the original is not available.

  3. If the client does not accept any such minor amendment then it will be at the discretion of Rasa Beauty as to, if any, reduction in the price or refund is given.

  4. If provision of any treatment or product is an essential part of the service to the client, the client must advise Rasa Beauty in writing at the time of booking and, in any event, at least 48 hours prior to their appointment. Rasa Beauty will then have the option to cancel the booking without any liability if circumstances indicate that service cannot be provided at the agreed time.

  5. No variation of an order or booking shall be binding unless agreed by Rasa Beauty.


Responsibilities of Clients

  1. Clients are advised not to consume alcohol or a heavy meal prior to attending Rasa Beauty for Treatments.

  2. Glasses and contact lenses must be removed prior to treatments.

  3. Clients are advised not to bring jewellery to Rasa Beauty and should not wear any when having treatments, except wedding bands if necessary.

  4. Following any treatment, the client should have a period of relaxation and drink clear fluids, as they may experience drowsiness, excessive thirst and possible minor reactions to essential oils. Any skin reactions must be immediately reported to Rasa Beauty.

  5. The client should inform the therapist if they are in an uncomfortable position, find the therapists pressure unenjoyable or they are too hot or cold. Unless the therapist is told, they will be unable to ensure the visit is as enjoyable as it should be.

  6. The client should be aware that the times allocated for treatments incorporate the time necessary for preparation, consultation and relaxation unless otherwise advised.

  7. The client will inform Rasa Beauty of any deadlines or any other time-related factors before an appointment or order is made and accepted by them. Otherwise, time will not be of the essence.

  8. Rasa Beauty will not be liable for any delay in delivery or performance, or the inability to provide any treatment or product, if the delay or failure is due to an act of god, fire, inclement or exceptional weather, industrial action, hostilities, breakdown, shortage of labour, materials, power or other supplies, governmental order or intervention or any cause beyond their control.

  9. The client will co-operate fully with Rasa Beauty and respond promptly and fully to all communications sent to them.

  10. The client will inform Rasa Beauty immediately of any change in the information previously supplied or changes in circumstances.


Rasa Beauty

Rasa Beauty makes every effort to ensure their equipment is in good working order. However, should any piece of equipment not be available for treatment, then an alternative treatment of equal value will be offered to them. If the alternative treatment is not suitable then Rasa Beauty will offer an alternative date and/or time for the original treatment. If the client does not accept any such amendment then it will be at the discretion of Rasa Beauty as to, if any, reduction in the price or refund is given.


Procedure and Security

  1. Clients must ensure they take all their belongings with them when they leave the premises. Rasa Beauty will attempt to contact the client regarding any left items and keep them for a period of 14 days, after which they will be disposed of.

  2. Clients are advised not to bring any valuables with them. Rasa Beauty accepts no responsibility for the safety of their clients’ personal possessions whilst on their premises.

  3. Clients are requested to park only on the allocated driveway of Rasa Beauty and not in any other location along the road or in the nearby vicinity.

  4. Rasa Beauty accept no responsibility for loss of or damage to any vehicle or its contents, however caused, whilst parked in the grounds or in the vicinity of Rasa Beauty.

  5. Clients are asked to keep to the allocated arrival time given to them. We do not offer parking or facilities for early arrivals and we request that clients wait outside or in their vehicle until your therapist is ready for you.

  6. Clients must leave the premises by their allotted departure time in order to prevent delays to other appointments.

  7. As a small beauty salon, we do not offer group bookings.

  8. Any issues with the treatments or facilities must be raised with the staff during the visit or afterwards in writing within seven days of the visit, so that it can be investigated by the management.


Damage

  1. Any damage caused or discovered by a client must be reported immediately to a member of staff at Rasa Beauty.

  2. Rasa Beauty reserve the right to charge clients for any damage or losses they cause.

  3. Any damage discovered by staff and not reported to them will be assumed to have been caused by the most recent clients to Rasa Beauty and they will be charged for repairs accordingly.


Cancellation Policy

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  1. Rasa Beauty reserves the right to charge a deposit on all bookings.

  2. If a client wishes to cancel an appointment at Rasa Beauty, then 24 hours notice must be given. If this is not done then Rasa Beauty will retain any deposit paid and reserve the right to make a charge for their full loss arising from the cancellation.

  3. If an appointment at Rasa Beauty is cancelled within 24 hours of booking without a deposit being paid, then no future bookings will be accepted for this client without deposits going forward.

  4. If 3 or more appointments are cancelled by any individual client at any time regardless of deposits paid, Rasa Beauty reserves the right to refuse any future treatments to the client.

  5. Rasa Beauty reserves the right to refuse, cancel, modify or terminate an appointment at their discretion, and will advise the client accordingly.

  6. Any requests to change the dates of appointments will be accommodated if possible. However, any such requests must be at least 24 hours before the appointment to avoid cancellation conditions and charges stated above.


Limit of Liability

  1. Rasa Beauty will not be liable for any claim for indirect, special or consequential loss, damage, costs, expenses or any loss of profits made by the client or any third party.

  2. The clients remedies in respect of any claim against Rasa Beauty for products provided or any part thereof shall be limited to:

    1. The collection and replacement of the products by Rasa Beauty; or

    2. At their discretion the refund of the Price.

  3. If Rasa Beauty are unable, for any reason, to supply the treatment or products booked, then a reasonable alternative would be offered. If this is not acceptable to the client, the booking/order will be cancelled without any liability.


Payment

  1. Payment terms will be agreed at the time of the order or booking the appointment.

  2. At Rasa Beauty deposit payment will be due at the time of booking of treatments and the balance is payable after provision of the Treatment or products and before leaving the premises where they are provided. Any product orders will require full payment at the time of ordering.

  3. At Rasa Beauty we accept cash and card payments only, please contact us to confirm the cards accepted.

  4. If a treatment or invoice is not paid for on the due date agreed between the parties, Rasa Beauty have the right to charge interest at 8% over the current Bank of England base rate, to be added to the invoice until the date of actual payment.

  5. If a treatment or invoice or any other sums remain outstanding, then Rasa Beauty reserve the right to suspend all orders and further treatments and to take legal action to recover the sums.


Special Treatment Offers

  1. Special treatment offers are where a specific course of treatments is offered at a set discounted price or where an extra treatment is offered free of charge. The special treatment offer price will only apply to the full course of treatments in the offer paid in full in advance as agreed as otherwise the standard charges will apply.

  2. The monies paid for the price for the special treatment offers is non-refundable.


Children

  1. We do not accept bookings for anyone under the age of 16 years. Bookings are taken for the provision of some treatments to young adults between 16 and 18 years. Consent forms for those under 18 years, both for the provision of treatments and the taking of data under GDPR rules, must be signed by a parent or guardian of that young adult.

  2. Rasa Beauty is a small beauty room and we do not allow children under 16 years on site for safety reasons. Children should not accompany parents or guardians to their appointments and Rasa Beauty reserves the right to refuse treatment to any clients who do not comply with this policy.


Vouchers

  1. Vouchers are valid for twelve months from the date of issue, unless purchased for a specified period under a promotion.

  2. Change or credit for unused Vouchers or part unused vouchers will not be given.

  3. Once activated, vouchers will not be replaced or refunded if lost, stolen or damaged.

  4. Bookings using gift vouchers must be made in advance and are subject to availability. 

  5. The Client must inform Rasa Beauty if they will be using vouchers at the point of booking. The original voucher must be presented on arrival at the premises as part of the final payment, otherwise the client must make payment in the normal manner.


Sale of Products

  1. All Products are subject to availability.

  2. Delivery periods are subject to availability. Rasa Beauty are not responsible for delays caused by matters beyond their control.

  3. Rasa beauty have the option to refuse to supply any product without giving a reason.

  4. All images of products on any website are for guidance only.

  5. If the client does not want to keep the product, They must inform Rasa Beauty that they do not want to keep the products within 14 days of receiving them. For a refund, they must be returned fully sealed and unopened as soon as possible. If upon receipt Rasa Beauty believe that the product has been opened or used, then no refund will be issued.

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General Data Protection Regulation

Rasa Beauty will comply with the General Data Protection Regulation (GDPR) and all other applicable data protection legislation. They will provide a copy of their privacy notice on their website. Rasa Beauty will only process data to the extent required to enable it to provide treatment or products and as necessary to comply with its own legal obligations. Rasa Beauty may contact the client with details of similar products and offers in the future, as allowed by the GDPR.


Confidentiality

All details and any information supplied by the client to Rasa Beauty will be kept strictly confidential by them. Any information supplied to Rasa Beauty will be used by them solely for providing the treatment or products unless obligated to provide it by law, court order or any governmental or regulatory authority.

              

Severance

If one or more of these terms are found to be unlawful or otherwise unenforceable, that provision will be deemed severed from the remainder of these Terms and Conditions, which will remain valid and enforceable.


Complaints

Complaints should be raised immediately with management at Rasa Beauty. Rasa Beauty will do their utmost to resolve any issues raised. If the client is not satisfied with the outcome, they should put their concerns in writing within 7 days for further review.


Applicable Law

These Terms and Conditions shall be governed by the laws of England.

Terms and Conditions: Policies
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